Shipping POLICY
Here's exactly how shipping and exchanges actually work, no fine print tricks. If anything's still unclear after reading this, just reach out - a real person on our team will get back to you.
shipping
Where we ship from: Every Unda order ships from our warehouse in Goa.
Dispatch time: We pack and dispatch your order the next working day after you place it. You'll get a confirmation email the moment it's on its way, with your tracking details.
Delivery time: Delivery timelines depend on where you're located - most metro pin codes see their order within a few days of dispatch, while some remote areas may take a little longer. You'll be able to track the exact progress once your order ships.
Shipping cost:
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Flat ₹60 on all orders.
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Free on orders over ₹3,000.
Order tracking: Your shipping confirmation email includes a tracking link. If it's ever not updating the way it should, just message us - we'll chase it down ourselves rather than asking you to.
exchanges
What we offer: Because of the nature of the product, we offer exchanges only in case you recieve a different size/style/colour than what you ordered. We're not able to offer refunds, except in the case of a genuine defect or an error on our side (wrong item shipped, damaged in transit, etc.) - in those cases, we'll always make it right, whether that's a replacement or a refund.
Exchange window: You have 7 days from the date of delivery to request an exchange. We know that's a tighter bar than a typical clothing return - it's how we make sure every Unda piece you receive is genuinely new, and it's non-negotiable for hygiene reasons.
Cost: Exchanges are free. We'll arrange pickup of the item you're returning and cover the cost of sending your replacement - you don't pay anything extra.
How it works:
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Reach out to us with your order number and what you'd like to exchange it for.
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We'll schedule a pickup from your address.
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Once we've received and checked the item, we'll dispatch your replacement - you'll get a new tracking link the same way as your original order.
If something's actually wrong with the item: Wrong size shipped by mistake, a defect, damage in transit - tell us straightaway with a photo if you can, and we'll sort it without you needing to jump through the usual hoops. This one's on us, not you.